Be a Better Communicator

Learning to communicate better with subordinates is an easy yet very effective way to improve your performance as a manager. Conversely, dismissing the importance of being a good communicator can lead to troubles in the workplace and make a manager’s job infinitely more difficult. Below are some simple and effective tips to help you become a better communicator.

Listen – If you want to be a good communicator, you have to master the art of listening. Being a good listener means that you not only “hear” what the person is saying but you understand their point of view and the message the employee is hoping to get across. Frequently, misunderstandings are a result of poor listening. If you are unclear about the employee’s message then seek clarification and have them repeat the message. 

Face-to-Face – With email and instant messaging it is easy to avoid having to communicate face-to-face. There are certain conversations, however, that you as a manager need to have face-to-face. For example, if you are discussing performance issues, personality conflicts, or other “sensitive” topics, it is better and more effective to have these conversations in person. It is far too easy to misinterpret email messages. If you want to document the conversation, then summarize it after you have spoken directly with the employee. Lastly, having conversations face-to-face allows you to witness the employee’s body language upon receiving your message – such information is invaluable. 

Be Prepared – Manage by the mantra “think before your speak!” You are the manager and your word carries great weight. Plan ahead and know what you want to say, how you want the employee to accept your communication and what, if any, action you and the employee will take after the conversation. If you just “wing-it” you will likely make mistakes and muddy your message. Likewise, if you find yourself in an unexpected conversation with your employee – still think before you speak. Managers rarely get the luxury of taking back their words. 

Be Direct – Good communicators don’t “sugar-coat” their message. You will be more successful at getting your message across if you are direct and to the point. Do not use language or terms that your employee is likely to not understand.

Improving your communication skills will undoubtedly help you to be a better and more effective manager.

© 2014 ePlace Solutions, Inc